General FAQ

Check-in time for all accommodations is 3pm. Early check-in time (extra cost) is 11.00AM. The extra cost is US $15.00 per person (Children aged 3-12 years receive 50% reduction). If you would like to check-in before 11:00 AM, there is an additional cost of US $25.00 per person.

For the Junior suites at Tropical, the Check-out time is 1pm – Every hour after this is $10.00 per hour, per unit. In Villas / Presidential Suites / Crown Suites, the Check-out is at 11.30AM – Every hour after this is $20.00 per hour, per unit. Late check-out must be requested at the check-in and will depend on hotel availability. This is allowed until 3pm.

The Check-out must be done at the specific time shown above as your bands will be cut and you will receive a ticket. With this ticket you can stay and enjoy the resort until 3pm. At this point, you must give the tickets back and leave the resort. If you wish to stay longer than 3 pm at the Resort, you must pay an extra cost of US $10.00 per hour per person, but the final check out time is 6pm.

The cancellation policy goes as follows: Reservations are fully refundable 30 days prior to arrival. Reservations (30) days or less prior to arrival date, are non-refundable. We can request a one time shift date to your reservation within a month but this will be at the Resort’s discretion; based upon availability of requested new dates.

Some of our guests choose to fly into Santiago airport as the flights can often be cheaper than POP. This is absolutely fine. We can arrange to have the resort pick you up from Santiago Airport (STI). The cost of transportation to/from STI is $125.00 each way. Keep in mind the drive time from Santiago is about 2 hours away versus thirty minutes from POP. We prefer POP,but on occasion fly into/out of STI.

You can call the resort directly at: (809) 970 –7777 ext. 70069 , Monday to Friday between the hours of 9am and 6pm(Dominican Republic Time Zone) or email them at: My Chairmen member number is CC-0823, and my name is Jennifer Bisani. Please note that this is a member’s only resort. The resort will not book your trip. They can only verify that I am a member and you can safely book your trip with me. Expect at least a day to get an email response.

Yes, very safe. There is security at the gate and throughout the entire resort.

We accept all major credit cards( Visa, Mastercard, American Express), PayPal, and ACH check. Please note, there is a 4% handling fee added when paying via PayPal or Credit/Debit Card.

Yes, Mastercard and Visa.

No, you can choose any day you wish for check-in and check-out.

There are absolutely no hidden fees. You will use your bracelet to eat, drink, and play. The only reason I bring any money to the resort is to tip (optional) and to go on excursions or purchase gifts.

No, the resort provides towels for guests.

The all inclusive fee is mandatory, but you won’t regret it! The prices are very reasonable.

Yes, for a very small fee. They cost $20 per week or $3 per day.

The resort provides bottled water in your accommodation and throughout the resort. We advise that the water out of the resort faucet is NOT safe to drink. We are used to water purification systems in the United States. Most people, given time, would become used to water almost anywhere, but you’re on holiday in a foreign country, so it’s safer to only drink bottled water.

You can exchange at the resort or in the airports. US dollars are taken across the resort, so it’s not essential to exchange your dollars for pesos.

Yes. There are VIP bars that have free WiFi. Alternatively, you may access WiFi in your room for an additional fee. $25 for 25 hrs. $60 for unlimited access for a week.

Yes, there are two gyms.

Tipping is a personal preference, but I can guarantee that you will want to tip this staff. They are some of the friendliest and welcoming people we have ever met.

YES. The Tropical suites are handicap accessible.

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